COVID-19 DELIVERY DELAYS
We Ship Worldwide within 72 Hours. However, due to the COVID-19 situation, we ask that you take into account Australia Post’s current delivery issues that can be unforeseen or unavoidable ie limited flights, increased parcel volumes etc, issues that are beyond SMART ARTISTS MEMORABILIA’s reasonable control.
FREE SHIPPING over $100 is available on all items within Australia.
Australian orders placed before 10am AEST are usually shipped within 72 hours and should be received within 5-12 business days. Orders placed after 10am (AEST) or on Saturdays, Sundays or Public Holidays are usually shipped within the following 3 working days. (Working days exclude Saturdays, Sundays and Public Holidays).
Following dispatch, you will receive an email with a tracking number. If you don’t receive an email with tracking details please contact us for further assistance.
Unframed Posters are Shipped in a sturdy mailing tube to protect them from creasing. Framed Posters are flat packed with multiple layers of padding to ensure that your package arrives in perfect condition.
If you wish, you can have your Posters sent Express Delivery at a small additional charge.
SHIPPING TIMES (AUSTRALIA)
Delivery times are a guide only and are subject to change. Standard delivery within Australia usually takes 5-12 business days, with an additional 2 days for rural deliveries:
- Victoria and New South Wales standard delivery is 5-6 business days
- South Australia, Queensland and Tasmania standard delivery is 6-8 business days
- Western Australia and Northern Territory standard delivery is 8-10 business days
Australia Post are doing their best to get parcels out as timely as possible but after seeing a huge influx of online shopping during this period along with safety processes they must implement, there maybe delays in their shipping process.
SHIPPING TIMES & COSTS (INTERNATIONAL)
Whilst we ship within 72 Hours, Australia Post is currently experiencing delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19.
Whilst Australia Post are working with partner airlines and other postal operators to move items as quickly as possible, due to the ever-changing situation, delays may occur in all destination countries.
According to Australia Post, they suggest you allow a delivery time of of approximately 25 business days.
Please be aware that delays maybe imposed by your country’s customs clearance. SMART ARTISTS MEMORABILIA is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
Please Note: International Shipping Costs are calculated once all items you wish to purchase and your shipping address is entered into the Checkout Page. Prices displayed in the Shopping Cart Page are in your ‘local currency’ based on your location.
We are based in Australia so when you proceed to the Checkout Page, prices will now be shown in Australian Dollars, which is our ‘transactional currency’. The exchange rate is determined by your Credit Card provider or PayPal – not by SMART ARTISTS MEMORABILIA.
WRONG OR INCOMPLETE ADDRESS
If your order is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
SMART ARTISTS MEMORABILIA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia Post or the shipment carrier directly to file a claim. You’ll need to provide your Proof of Purchase, all packaging material and damaged goods before filing a claim.
Customer satisfaction is our utmost priority. If you’re not happy with the quality of your poster, return it to us within 7 days of delivery & we’ll exchange it for another of your choice.
You must ensure that the Poster or Framed Poster is securely packaged for return shipping. At this time, there are no returns on orders shipped outside of Australia. We will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense.
If you would like to return an item, please email us at firstname.lastname@example.org within 7 days of delivery/attempted delivery of your artwork, stating your reason for wishing to return the item as well as the collection date and address. We will provide a return address and ask that you organise return shipment within a week.
Please print out this email and include it with the artwork being returned. We will refund your purchase after we have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days.