SHIPPING COSTS

Flat-rate shipping is available on all orders throughout the USA, Australia, the UK, Europe, and Canada. Please note that delays may occur due to customs clearance in your country. SMART ARTISTS MEMORABILIA is not responsible for any customs duties, taxes, or additional charges…. these are the responsibility of the customer.

SHIPPING TIMES

We offer both standard/economy and express shipping options for domestic and international orders. Your Order will be shipped with 5-8 working days. Typical delivery times:

• Standard Delivery: 3–5 business days
• International: 7–10 business days

If you require express shipping, please contact us directly at sales@smartartistsmemorabilia.com.

SHIPPING NETWORK

SMART ARTISTS MEMORABILIA partners with a global logistics and production network to ensure fast, efficient delivery. With a presence in over 200 countries and local production in 32 countries, we work with 140+ print partners to speed up deliveries, reduce costs and carbon emissions, and support local businesses. While we aim to produce orders as close as possible to the delivery location, factors such as stock availability and production capacity may determine an alternative fulfillment site. An intelligent algorithm selects the optimal production location to ensure fast and reliable shipping. Currently, 95% of our orders are produced in the same country they are delivered to.

WRONG OR INCOMPLETE ADDRESS

If your order is returned due to an incorrect or incomplete address, you will be responsible for all re-delivery costs. We are not liable for orders lost due to address errors made at checkout.

DAMAGES

SMART ARTISTS MEMORABILIA is not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact Australia Post or your shipment carrier to file a claim.
You’ll need:

• Proof of purchase
• All packaging materials
• Damaged goods

RETURNS POLICY & PROCESS

Customer satisfaction is our top priority. If you’re unhappy with the quality of your item, return it within 7 days of delivery and we’ll happily exchange it for another of your choice.

To ensure safe return shipping, all posters (framed or unframed) must be securely packaged. We cannot accept returns for items damaged in transit due to poor packaging; such items will be returned at the customer’s expense.

To begin a return:

1. Email sales@smartartistsmemorabilia.com within 7 days of delivery, stating your reason for return, collection address, and preferred return date.
2. We will reply with the return address.
3. Please include a printed copy of our email with the returned item.
4. Once we receive and inspect the item, we’ll issue a refund.
   Please allow up to 10 working days for processing.